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Customer Service Representative

2 months ago

Kirkland, Washington, United States Magic Connections Full time
Job Overview

At Magic Connections, we are seeking a highly motivated and customer-focused professional to join our team as an Entry-Level Customer Account Representative. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and are eager to learn and grow with our company.

Key Responsibilities:

  • Develop and implement daily strategies to effectively work with our clients' customer relationship management (CRM) systems, analyzing data to optimize efficiency and potential profits.
  • Initiate contact with customers, providing friendly and helpful responses to their product inquiries.
  • Navigate complex customer questions, maintaining a pleasant and helpful demeanor to resolve issues and achieve positive outcomes.
  • Learn and master our sales techniques, navigating customer negotiations with high closing rates and customer retention.
  • Create purchase orders and facilitate the onboarding process with clients and customers.
  • Generate new accounts and successfully add them to the CRM, responding promptly to all account inquiries.
  • Participate in ongoing training and skill development opportunities to enhance job performance.

Requirements:

  • A friendly and approachable professional who prioritizes building positive relationships with customers and colleagues.
  • Ability to manage multiple tasks efficiently and effectively.
  • Excellent communication skills, with a strong outgoing personality.
  • 1-5 years of experience in a customer service role, with a proven track record of success in negotiation and upselling.
  • Ability to thrive in a fast-paced environment and remain calm under pressure.