Client Service Representative
4 days ago
Sevneurology is a leading veterinary neurology practice dedicated to providing exceptional care to pets and their families. Our team of experts is committed to delivering high-quality, compassionate service and innovative solutions to complex neurological cases.
Job SummaryWe are seeking a highly skilled and experienced Client Service Representative to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional customer service, ensuring seamless communication between clients and our medical team, and contributing to the overall success of our practice.
Key Responsibilities- Welcoming clients and making them feel valued and cared for
- Gathering and relaying accurate and pertinent information from clients and referring veterinarians
- Keeping accurate patient and client records
- Assisting clients with financing options and processing payments
- Filing insurance claims on behalf of clients
- Facilitating client requests for appointments, medication refills, and messages to the medical team
- Exchanging records with referring veterinarians
- Preparing and sending written communications, including emails and letters
- Updating files and organizing information
- Providing exceptional customer service and ensuring client satisfaction
- At least 3+ years of experience in a veterinary hospital, medical, hospitality, or client service industry
- Bachelor's Degree (preferred)
- Excellent oral and written English communication skills (required), Spanish is a welcome bonus
- Competitive pay based on experience
- Health insurance with dental and vision options
- Short-term disability
- 401(k) retirement plan
- Paid time off
- CE allowance and career development opportunities
- On-the-job training and mentoring program
- Profit-sharing after 1 year of service
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