Virtual Administrative and Client Service Representative

2 weeks ago


Miami, United States Enchanted Expeditions Full time
Enchanted Expeditions - Virtual Administrative and Client Service Representative

Enchanted Expeditions is a distinguished travel agency dedicated to crafting memorable journeys for our clients. As a Virtual Administrative and Client Service Representative, you will play a crucial role in delivering outstanding administrative assistance and customer support from a remote setting. This position demands exceptional organizational capabilities, meticulous attention to detail, and superb communication skills.

Key Responsibilities:
  • Oversee calendars, schedules, and appointments for team members and clients.
  • Assist in organizing documents, reports, and presentations utilizing the Microsoft Office suite.
  • Perform precise data entry tasks to ensure accurate record-keeping.
  • Collaborate with internal teams to enhance administrative processes and workflows.
  • Act as the primary contact for customer inquiries through various communication channels.
  • Support clients with travel bookings, reservations, changes, and cancellations.
  • Resolve customer issues and concerns promptly and empathetically.
  • Foster and maintain strong relationships with clients by providing personalized service.
  • Manage communications with clients and vendors to ensure clear and effective exchanges.
  • Keep accurate records of customer interactions and transactions in the company database.
  • Identify areas for process improvement and suggest solutions to enhance the customer experience.
Become a part of Enchanted Expeditions and contribute to an exciting mission of providing exceptional administrative support and customer service to our clients. Enjoy competitive compensation, a flexible work schedule, opportunities for professional growth, travel discounts, comprehensive training, and more.

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