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Equipment Rental Coordinator

2 months ago

Tulsa, Oklahoma, United States Warren CAT Full time
JOIN OUR TEAM

The Equipment Rental Specialist is vital in delivering operational assistance and facilitating equipment rentals. In this role, you will be essential in ensuring a seamless rental experience for our clients. This position operates with minimal supervision and may involve complex tasks, necessitating initiative, resilience, attention to detail, a sense of urgency, teamwork, enthusiasm for customer service, and a commitment to efficient problem-solving.

KEY RESPONSIBILITIES:
  • Execute rental transactions and coordinate the pickup and delivery of rental equipment.
  • Accurately gather and input all necessary rental information.
  • Engage with customers to establish rental rates, formulate contracts, and arrange transportation based on their requirements.
  • Advise customers on products and services that meet their needs.
  • Prepare and assist in generating rental quotes.
  • Collaborate with fellow rental coordinators, sales staff, transportation, credit, and service teams to ensure all documentation and contracts are precise and complete.
  • Utilize WCAT rental software to create, modify, invoice, and finalize rental agreements.
  • Reconcile inventory counts and address any discrepancies as required.
  • Innovate solutions for unique challenges as they arise.
  • Obtain necessary credit purchase order requirements from the internal credit department daily.
  • Ensure timely collection and maintenance of cash and commercial accounts throughout the rental duration.
  • Manage the transfer and tracking of equipment between locations as necessary.
  • Adhere to check-in/check-out protocols for all units entering or leaving the equipment yard.
  • Document any lost rentals reported by customers and sales representatives.
  • Conduct outreach to potential rental clients.
  • Invoice for rental fuel, maintenance, damage, and transportation costs as needed.
  • Guide customers on the safe and proper operation of equipment.
  • Maintain a customer-centric approach to service and satisfaction.
  • Respond promptly to incoming calls and return voice messages.
  • Ensure compliance with company policies, safety regulations, and operational procedures.
REQUIREMENTS:
  • High school diploma or GED; or one to three years of experience in the transportation sector and/or relevant training; or a suitable combination of education and experience.
  • Strong verbal and written communication abilities.
  • Excellent problem-solving, customer service, and teamwork skills.
  • Capability to read, analyze, and interpret various business documents and regulations.
  • Proficient in writing reports, business correspondence, and procedural manuals.
  • Aptitude for effectively presenting information and addressing inquiries from diverse groups.
  • Ability to perform calculations involving discounts, interest, commissions, and percentages.
  • Skill in resolving practical issues and managing various concrete variables in non-standardized situations.
  • Basic computer skills are essential, with familiarity in spreadsheet, database, and web-based platforms.
  • Capacity to multitask and thrive in a dynamic work environment.
WHY CHOOSE US?
  • We prioritize productivity while fostering a fun work atmosphere.
  • We provide a comprehensive benefits package, including health, dental, vision, and life insurance.
  • We value collaboration with exceptional colleagues.
IMPORTANT NOTES:

While performing job duties, employees are regularly required to sit and communicate effectively. Frequent use of hands for handling and reaching is necessary. Occasional standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling may be required. Specific vision capabilities include close, distance, color, peripheral vision, depth perception, and focus adjustment.

Employees may occasionally encounter moving mechanical parts, high places, fumes, or outdoor weather conditions.

The work environment typically has a quiet noise level.

This position does not classify as safety-sensitive.

The job description may evolve based on the employer's needs and job requirements.

Warren CAT is an Equal Opportunity Employer, committed to protecting veterans and individuals with disabilities.