Senior Mortgage Consultant
2 weeks ago
Position: Senior Mortgage Consultant
Company: Impac Mortgage
The Senior Mortgage Consultant position is responsible for managing the entire mortgage lending process from initiation to closing.
Key Responsibilities:
- Build and maintain lasting relationships with clients while addressing their needs promptly
- Evaluate client financial profiles to recommend suitable loan options
- Ensure timely collection and submission of required documentation by following up with clients
- Input loan information accurately into the system and work closely with Loan Processors to ensure file accuracy
- Oversee client pipeline through effective follow-up techniques
- Provide consistent performance updates to the Team Manager to ensure compliance
- Identify opportunities for productivity improvement and collaborate with the Team Manager and Loan Agent Trainer
- Conduct a high volume of outbound calls based on provided leads
- Engage clients through outbound calls to promote various loan products
- Meet monthly production goals and adapt to evolving objectives
- Regularly update client records and facilitate mortgage loan signings
Experience Requirements:
- 3-5+ years of experience in Mortgage Sales within a high-paced call center environment
- Familiarity with NON QM products is advantageous
- Proven customer service abilities, a pleasant phone demeanor, and knowledge of mortgage industry trends
- Motivated and enthusiastic with excellent communication skills
- Strong attention to detail, follow-up skills, and the ability to work effectively in a fast-moving environment
- Competence in MS Outlook, internet navigation, and average typing speed
Education and Certification Requirements:
- High School diploma or equivalent
- Current NMLS license
- Compliance with NMLS SAFE ACT
- Continuous maintenance of MLO license status
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