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Senior Mortgage Consultant

2 months ago

Newport Beach, United States Impac Mortgage Full time

Position: Senior Mortgage Consultant

Company: Impac Mortgage

The Senior Mortgage Consultant position entails managing the mortgage loan process from initiation to completion.

Key Responsibilities:

  • Develop enduring relationships and swiftly respond to client inquiries
  • Evaluate client financial profiles to recommend suitable loan options
  • Ensure prompt submission of required documentation by maintaining communication with clients
  • Precisely enter loan information into the system and work alongside Loan Processors to ensure file accuracy
  • Oversee client pipeline through effective follow-up techniques
  • Provide consistent performance updates to the Team Manager to ensure compliance
  • Identify opportunities for productivity enhancement and collaborate with the Team Manager and Loan Agent Trainer
  • Conduct a high volume of outbound calls based on provided leads
  • Engage in outbound communications with clients to promote loan offerings
  • Meet monthly production goals and adjust to evolving objectives
  • Regularly update client records and facilitate mortgage loan signings

Experience Requirements:

  • 3-5+ years of experience in Mortgage Sales within a high-paced call center environment
  • Familiarity with NON QM products is advantageous
  • Proven customer service capabilities, friendly telephone demeanor, and understanding of mortgage industry developments
  • Enthusiastic and driven with excellent communication abilities
  • Strong attention to detail, follow-up skills, and capacity to operate efficiently in a fast-moving environment
  • Competence in MS Outlook, internet navigation, and average typing proficiency

Education and Certification Requirements:

  • High School diploma or equivalent
  • Valid NMLS license
  • Compliance with NMLS SAFE ACT
  • Continuous maintenance of MLO license status