Graduate Support Coordinator

4 days ago

Tempe, Arizona, United States Arizona State University Full time
Job Description

The School of Sustainability at Arizona State University is seeking a Graduate Support Coordinator to provide admissions, advising, and student services coordination for prospective and current students in the School of Sustainability's online graduate certificate and masters programs related to sustainable food systems.

Key Responsibilities
  • Coordinate online admissions, enrollment, and retention reports to identify strategies and opportunities for improvement
  • Update program Fact Sheets for Enrollment Advisors, program handbooks, catalog updates, and webpages
  • Provide training and coaching for Enrollment Advisors as needed
  • Resolve escalated cases and troubleshoot student issues with instructors, School staff, and EdPlus
  • Participate in monthly College of Global Futures online meetings, Graduate College Academic Support Staff meetings, and other relevant meetings
  • Assist in providing onboarding training/coaching for new graduate support staff
  • Interpret and explain university and school policies and procedures to students, faculty, and staff
  • Coordinate with College of Global Futures outreach staff, university departments, and external organizations to facilitate graduate student outreach and recruitment
  • Maintain prospective student and applicant records, update supplemental applications, track applicants/students, and enter decisions into PeopleSoft
  • Collaborate with the Swette Center for Sustainable Food Systems on admissions, student progress, enrollment issues, scholarship awards, and advising issues
  • Provide one-on-one assistance to students with questions and concerns regarding program requirements and financial responsibilities
  • Advising on course enrollment, performing overrides and quick enrollment of students as necessary, and assisting with completion of iPOS and other student paperwork
  • Conduct graduate student audits to identify holds that may prevent a student from future course registration and work with students and various departments to fix any issues or holds
  • Oversee the utilization of tools used to regularly communicate with students
  • Ensure a positive student experience and office culture by addressing questions and concerns in a timely, supportive manner
Requirements
  • Bachelor's degree in a field appropriate to the area of assignments and three (3) years' administrative or program coordination experience
  • Experience in effective collaboration to establish ongoing, effective working partnerships with other student services colleagues, faculty, alumni, and community constituents
  • Experience in applying knowledge about factors which increase student recruitment, retention, engagement, graduation, satisfaction, and success in higher education
  • Experience in establishing rapport with students, staff, alumni, faculty, administrators, and other constituents from a wide array of identities, backgrounds, experiences, and perspectives
  • Experience in student services such as admissions, advising, and reporting
  • Experience with software programs for tracking student interest, student admissions, and student progress such as Salesforce
  • Experience coordinating student services for online degree programs
  • Evidence of a Master's degree in a related field
Arizona State University

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy, and broad access.

This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural, and environmental health of the communities it serves.

Its research is inspired by real-world application, blurring the boundaries that traditionally separate academic disciplines.

ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth-largest city.

ASU champions intellectual and cultural diversity, welcoming students from all 50 states and more than 100 nations across the globe.

COVID-19 Vaccination Requirements: Arizona State University is a federal contractor and subject to federal regulations which may require you to produce a record of a COVID-19 vaccination.

For questions about medical or religious accommodations, please visit the Office of Diversity, Equity, and Inclusion's webpage.

ASU is a tobacco-free university. For details, visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources.

ASU's Annual Security and Fire Safety Report is available online at

You may request a hard copy of the report by contacting the ASU Police Department at

Relocation Assistance: For information about schools, housing, child resources, neighborhoods, hospitals, community events, and taxes, visit

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