Insurance Customer Service Representative

2 weeks ago


Hicksville, New York, United States Christie Simmons - State Farm Agent Full time
Job OverviewAs a key member of the Christie Simmons State Farm Agency team, you will play a vital role in delivering exceptional customer experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and customer-focused individual who is eager to learn and grow with our agency. If you are a strong communicator with excellent interpersonal skills, we encourage you to apply.

Key Responsibilities:
  • Establish and maintain strong customer relationships through regular follow-up and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Collaborate with other agency team members to ensure seamless communication and efficient service delivery.
Requirements:
  • Dedicated to delivering exceptional customer service.
  • Excellent communication and interpersonal skills.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive problem-solving skills.
Benefits:
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for career advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • 401k matching program.
  • Valuable career-building experience.


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