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Customer Service Representative

2 months ago

Hicksville, New York, United States Sonic Healthcare USA, Inc. Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Sonic Healthcare USA, Inc. As a key member of our laboratory operations, you will provide exceptional service to patients, clients, and laboratory teams through phone interactions.

Key Responsibilities
  • Provide top-notch customer service to patients, clients, and laboratory teams via phone.
  • Work in a fast-paced call center environment, championing safety, compliance, and quality control.
  • Utilize exceptional communication skills to resolve issues and provide solutions.
  • Meet productivity and quality standards in a dynamic environment.
Requirements
  • High School Diploma or equivalent required.
  • 1 year of experience in a call center or laboratory setting preferred.
  • Exceptional communication and typing skills (at least 35wpm).
  • Ability to thrive in a fast-paced environment.
Preferred Qualifications
  • Associate's Degree or Medical Assistant training.
  • 2+ years of laboratory training or experience in specimen collection and processing.
  • Data entry experience in a production environment.
What We Offer
  • Competitive hourly rate ($17.00 - $20.00).
  • Opportunity to grow in your profession.
  • Free lab services for you and your dependents.
  • Work-life balance, including Paid Time Off and Paid Holidays.
  • Competitive benefits, including medical, dental, and vision insurance.
  • 401(k) with company match.
  • A sense of belonging and community.

Sonic Healthcare USA, Inc. is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.