Customer Service Representative

3 weeks ago

Pflugerville Texas, United States HEB Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an E-Commerce Order Fulfillment Specialist, you will play a critical role in ensuring that our customers receive their online orders in a timely and efficient manner.

Key Responsibilities
  • Select and sort merchandise from sales floor to complete customer online orders
  • Unload selected merchandise into refrigeration, frozen, or dry storage holding areas
  • Use a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
  • Make decisions on customers' behalf if requested item is unavailable
  • Provide superior customer service; answer product-related questions, locate products, and help in-store customers, as needed
  • Return extra/unwanted products to their proper in-store location
  • Communicate continuously with department managers and partners to locate product
  • Minimize shrink through careful handling of product
  • Follow Standard Operating Procedures (SOPs); achieve productivity standards
  • Perform eStore Curbie duties, as needed
Requirements
  • Minimum age 16
  • High school diploma, or equivalent (preferred)
  • 3+ months of experience as a Curbie or related experience
  • Experience in personal shopping a plus
  • Completion of all required training upon hire (e.g., Alcohol Seller's Training)
What We Offer

As a valued member of our team, you will have the opportunity to work in a fast-paced environment, develop your customer service skills, and contribute to the success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent standing, walking, and reaching. You will also be required to work in varying conditions, including hot, wet, and cold temperatures. Additionally, you will need to be able to lift 55 lbs and manage in excess of 55 lbs, as well as use a manual pallet jack multiple times per day.

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