Retail Charging Operations Manager
2 weeks ago
**About Walmart**
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. As a leader in the retail industry, we are committed to helping people save money and live better.
**The Role**
We are seeking a highly skilled and experienced Manager, Retail Charging to join our team. As the driving force behind our electric vehicle (EV) charging network, you will be responsible for ensuring a seamless and reliable customer experience.
**Key Responsibilities**
- Coordinate with cross-functional teams to provide exceptional customer support for EV charging
- Monitor and analyze performance metrics to drive continuous improvement
- Evaluate and enhance customer support content, including app and training resources
- Develop processes for timely and effective resolution of customer issues
**Requirements**
- Proficiency with EV charging or energy domain knowledge is highly desirable
- 5+ years of experience in designing, launching, and monitoring new programs
- Strong analytical skills, including proficiency in Excel and Tableau
- Effective communication and presentation abilities
**What We Offer**
As a Manager, Retail Charging at Walmart, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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