Customer Service Representative

2 weeks ago


Jackson, New Jersey, United States Alay Home Care Full time
About Alay Home Care

Alay Home Care is a leading provider of home health care services, dedicated to supporting individuals with Developmental Disabilities. With over 22 years of experience in the industry, our team of experts is committed to delivering exceptional care and support to our clients and their families.

Job Summary

We are seeking a highly skilled and compassionate Customer Relationship Manager to join our team. As a key member of our care coordination team, you will be responsible for building and maintaining strong relationships with our clients and their families, ensuring seamless service delivery and exceptional client satisfaction.

Key Responsibilities
  • Build and maintain strong relationships with clients and their families
  • Coordinate care schedules and ensure seamless service delivery
  • Address client inquiries and concerns in a timely and professional manner
  • Collaborate with our care team to ensure client satisfaction and retention
  • Develop and implement strategies to improve client engagement and satisfaction
Requirements
  • At least 3 years of Support Coordination Experience
  • 2 work references available for contact
  • Strong problem-solving and organizational skills
  • Excellent verbal and written communication abilities
  • Proficiency in using Google Apps (Gmail, Drive, Voice, Meet, Sheet, Docs, and Hangouts)
  • Ability to travel up to 50% of the time and have a valid Driver's License
What We Offer

As a Customer Relationship Manager at Alay Home Care, you will have the opportunity to make a real difference in the lives of our clients and their families. You will be part of a dynamic and supportive team, committed to delivering exceptional care and service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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