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Financial Services Representative

2 months ago

Jackson, New Jersey, United States PNC Financial Services Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Branch Banker. As a key member of our Retail Branch Banking Network, you will play a critical role in strengthening customer relationships and identifying opportunities to improve their financial well-being.

Key Responsibilities
  • Acquire and deepen the branch customer base through proactive sales and service activities, leveraging a defined sales process to identify and position PNC solutions.
  • Drive proactive sales conversations through internal and outbound interactions, collaborating with ecosystem partners to grow customer share of wallet and deliver a full PNC conversation with every client interaction.
  • Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty and retention.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations to ensure efficient and accurate completion.
Requirements
  • Customer-focused mindset, with knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Ability to assess and effectively manage all risks associated with business objectives and activities, adhering to and supporting PNC's Enterprise Risk Management Framework.
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, dental, and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans, and more.

We foster an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.