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Customer Service Liaison

2 months ago

Jackson, New Jersey, United States Alay Home Care Full time
About Alay Home Care

We are a leading provider of home health care services, dedicated to supporting individuals with developmental disabilities and their families. Our team of experienced professionals is committed to delivering exceptional care and support in the comfort of our clients' own homes.

Job Summary

We are seeking a highly skilled and compassionate Customer Service Liaison to join our team. As a key member of our care coordination team, you will be responsible for building and maintaining strong relationships with our clients and their families, ensuring seamless service delivery and exceptional client satisfaction.

Key Responsibilities
  • Develop and maintain strong relationships with clients and their families, providing exceptional customer service and support.
  • Coordinate care schedules and services, ensuring seamless delivery and timely communication.
  • Address client concerns and inquiries, providing empathetic and proactive solutions.
  • Collaborate with our care team to ensure comprehensive and coordinated care services.
  • Utilize Google Apps to manage client information, schedules, and communication.
Requirements
  • At least 3 years of experience in support coordination or a related field.
  • Strong problem-solving and organizational skills, with excellent verbal and written communication abilities.
  • Proficiency in using Google Apps, including Gmail, Drive, Voice, Meet, Sheet, Docs, and Hangouts.
  • Access to a computer or laptop with internet connectivity, and a valid driver's license.
  • Ability to travel up to 50% of the time, with a reliable vehicle for fieldwork.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a compassionate and skilled professional who is passionate about delivering exceptional care and support, we encourage you to apply for this exciting opportunity.