Customer Service Representative
1 month ago
Thermo Fisher Scientific is seeking a highly skilled Sr Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our customers.
Key Responsibilities:
- Establish and maintain positive relationships with customers through exceptional communication and problem-solving skills.
- Manage customer inquiries and resolve issues in a timely and effective manner.
- Collaborate with internal teams to ensure seamless order management and customer satisfaction.
- Develop and maintain working relationships with commercial partners to drive business growth.
- Stay up-to-date with company policies and procedures to ensure compliance and meet established goals.
Requirements:
- 3+ years of customer service experience, preferably in a manufacturing or distribution industry.
- Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Fluency in European languages is preferred but not essential.
- Experience in order management, customer excellence, or equivalent is a plus.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- The chance to work with a world-leading company in the life sciences industry.
About Us:
Thermo Fisher Scientific is the world leader in serving science, with approximately 100,000 employees. We give our people the resources and opportunities to make significant contributions to the world. Our mission is to enable our customers to make the world healthier, cleaner, and safer.
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