Member Service Representative II

1 week ago


South Portland, Maine, United States Town & Country Federal Credit Union Full time

Empower Members to Achieve Financial Success

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative II at Town & Country Federal Credit Union. As a key member of our Retail Services team, you will play a vital role in delivering exceptional service to our members, helping them achieve their financial goals, and promoting the credit union's products and services.

Key Responsibilities:

  • Build and maintain strong relationships with members, providing personalized service and support
  • Explain and promote credit union services to potential members, generating new business opportunities
  • Conduct loan interviews, review loan documents, and determine loan conditions meet credit union and regulatory standards
  • Assist members with opening new accounts, resolving service requests, and promoting cross-selling opportunities

Requirements:

  • 1-3 years of similar or related work experience
  • High school education or GED
  • Excellent interpersonal and communication skills, with a focus on conflict resolution and diplomacy

Physical Demands:

  • Enter and locate information on computer
  • Presents information to individuals and/or small or large groups
  • Communicates effectively in person or by using electronic equipment and devices
  • Creates documents, reports, etc., using a computer, pen, pencil, or other means of recording information

Location:

This position is available at one of our six branches located in South Portland, Portland, Scarborough, or Saco.

Benefits:

  • Medical HSA, dental, vision, short and long-term disability, life insurance, paid parental leave, vacation, paid holidays, 401k, incentive plan, profit sharing, tuition reimbursement, free corporate logo wear, insurance, credit union product discounts, and lots of perks


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