Associate Systems Engineer

1 week ago

Hartford, Connecticut, United States NBCUniversal Full time
Job Title: Associate Systems Engineer

We are seeking a highly skilled and motivated Associate Systems Engineer to join our team at NBCUniversal. As a key member of our technical operations team, you will be responsible for the support of our IP-centric facility, including setting up and maintaining technology, troubleshooting technical issues, and supporting various productions.

Responsibilities:
  • Provide technical support for our weekday evening operations, including setting up and maintaining technology, troubleshooting technical issues, and supporting various productions.
  • Work with internal and external technical support teams to ensure timely resolution of customer requests and issues.
  • Provide troubleshooting and support for users, applications, systems, and infrastructure.
  • Learn our business processes and develop an understanding of workflows related to all distribution systems, including linear and IP fabric for video infrastructures, virtualized Windows and Linux environments, encode/decode platforms, newsgathering tools, NLE, Media Asset Management systems, and emerging technologies.
  • Work with the stations' Technology team to help evaluate, test, and install upgrades to all platform operating systems, applications, and hardware.
  • Maintain awareness of risks and issues with adds and changes to mitigate potential system impact.
  • Participate in the testing of new technology.
  • Install and configure new technology.
  • Follow system documentation for operational and troubleshooting purposes.
  • Produce work that is consistently professional, reliable, and detail-oriented.
  • Perform other duties as deemed necessary.
Requirements:
  • One year of experience supporting technology and applications used in mission-critical business operations.
  • Working experience and demonstrated knowledge with Windows operating systems.
  • PC component-level troubleshooting experience.
Preferred Qualifications:
  • Bachelor's degree.
  • Ability to read and follow system documentation (Visio, ACAD).
  • Hands-on experience with support of Windows systems.
  • Working knowledge of media production workflows and systems.
  • Positive work ethic, ability to work well in groups to help execute projects on time and on budget while meeting customer expectations.
  • Ability to communicate and interact effectively with diverse audiences across different departments, ranging from non-technical clients to technical professionals and operations staff.
  • Must be keen to learn and develop new skills.
  • Ability to work on own initiative.
  • Excellent organization, collaboration, and communication skills.
  • Prior media experience is a plus.
  • Bilingual (English/Spanish).

NBCUniversal is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access our website as a result of your disability.

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