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Patient Registration Coordinator

2 months ago

Tazewell Tennessee, United States Covenant Health Full time

Overview:
Patient Registration Coordinator, Admitting & Registration

PRN, Varied Shifts


Covenant Health is committed to providing a comprehensive array of healthcare services, including emergency response, surgical interventions, rehabilitation, and diagnostic evaluations.

Our imaging services are accredited by the American College of Radiology in areas such as Computerized Tomography (CT), Mammography, Magnetic Resonance Imaging (MRI), Nuclear Medicine, and Ultrasound.

Covenant Health also offers skilled nursing and long-term care through our dedicated facilities. Our team of healthcare professionals prioritizes patient-centered care, ensuring the highest standards of service. For more information, visit (url removed).

Position Summary:
The Patient Registration Coordinator is responsible for managing the centralized scheduling of outpatient diagnostic and surgical appointments. This role involves the precise collection and entry of essential financial and demographic data for all patients registered at our facility. It is crucial to verify benefits and pre-certification prerequisites prior to scheduled visits or admissions. Follow-up on urgent or unscheduled registrations is necessary to maintain consistency in our processes. The coordinator establishes controls to ensure that unscheduled patients receive accurate information regarding their financial responsibilities.

Responsibilities:


Collect co-payments and deposits based on verified information, generate receipts for payers, and ensure all cash transactions are properly delivered to the cashier for accurate posting to patient accounts.

Maintain strict confidentiality of patient information.


Recommend updates to existing policies and procedures that align with our values, aimed at enhancing efficiency and promoting data integrity.


Notify the Financial Counselor immediately upon scheduling or registering any potential self-pay patients, workers' compensation cases, or non-covered procedures.


Make necessary patient type changes based on information provided by Medical Records Staff and/or Care Coordinators, ensuring appropriate documentation is present in the medical record.

Ensure all reservations are documented accurately to support departmental statistics. Enter faxed reservations into the scheduling system.

Schedule operative and diagnostic procedures using the scheduling system. Document each scheduled procedure/event with detailed information and notify departments of any special resources required.

Verify insurance benefits and obtain pre-certification from various third-party payers, possessing extensive knowledge of insurance plan requirements.

Provide necessary documentation to financial assistance staff for patients who may need financial support or enrollment in assistance programs.


Efficiently gather all demographic, medical, and financial information for scheduling, registration, and verification of patient accounts using the computer system for data entry.

Enter verification and pre-certification notes into the financial system for cross-referencing.

Collaborate with clinical and care management teams to identify opportunities for improving overall collections and cash flow.


Analyze claims denial data to find opportunities for enhancing collections, improving relationships with insurance companies and physician practices, and streamlining workflow processes.

Report relevant procedural changes or updates to appropriate leadership.

Engage professionally with patients, physicians, visitors, and other hospital staff members.

Stay informed about regulatory and insurance requirements, ensuring that changes are integrated into daily responsibilities.

Ensure the registration process is conducted professionally, maintaining a registration accuracy rate of 95 to 100 percent.


Explain various necessary details to patients or family members, including consent for treatment, advance directives, medical/financial releases, deposit requirements, billing and payment policies, and advanced beneficiary notices.

Recognize situations that require supervision and seek appropriate resources.


Direct, escort, and/or provide wheelchair assistance to patients upon completion of the registration process to the relevant nursing unit or diagnostic testing area.


Conduct pre-registration processes through phone and mail techniques, informing patients of any co-pay or deductible amounts due upon admission.


Maintain an accurate bed board using the computerized bed tracking system to minimize wait times for admitted patients.

Coordinate with Nursing Services regarding the flow of inpatient and observation patient admissions.

Demonstrate proficiency in utilizing all Information Computer Systems that provide information related to patient registration and scheduling.

Update schedules daily to reflect unexpected procedures, cancellations, or changes, and communicate with all affected individuals.

Show initiative to cross-train in all duties related to Scheduling, Registration, Verification, and Pre-Certification.

Prepare patient account folders by scanning all vital registration, scheduling, and verification documents into the optical imaging system.

Examples of documents:
Insurance cards, financial agreements, ER charge sheets, Verification Sheets, Pre-Certification letters, and physician orders. Index the documents using the optical scanning system, placing them in the correct electronic file folder.

Demonstrate punctuality in reporting for and completing work, ensuring follow-through on assigned tasks.

Exhibit the ability to manage multiple tasks and prioritize effectively.

Utilize available resources appropriately, including hospital equipment and supplies.

Activate manual systems during computer network downtimes, printing schedules in advance when necessary, and notifying leadership of unscheduled downtimes.

Coordinate the scheduling of classrooms for meetings and conferences, ensuring confirmation for the correct date and time.

Adhere to policies, procedures, and safety standards. Complete required education assignments annually. Work towards achieving goals and objectives, and participate in quality improvement initiatives as requested.

Perform other duties as assigned.

Qualifications:

Minimum Education:


No specific educational requirements; any combination of formal education and/or prior work experience that demonstrates the necessary knowledge, skills, and abilities to perform essential job tasks, typically equivalent to a high school diploma or GED.

Preference may be given to candidates with a Bachelor's degree in a directly-related field from an accredited institution.


Minimum Experience:
One (1) year of experience in a hospital or financial setting OR a minimum of three (3) years of total customer-facing/customer service experience required.

Licensure Requirement:
No specific licensure required.