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Customer Service Representative

1 month ago


Savannah, Georgia, United States Mass Markets Full time
Key Responsibilities:

As a Call Center Representative at Mass Markets, you will handle inbound and outbound contacts in a professional manner, ensuring first call resolution through effective problem-solving and call handling. You will also research systems to find missing information, coordinate with other departments to resolve issues, and accurately document and process customer claims in appropriate systems.

What We Offer:

Mass Markets is committed to providing a positive and supportive work environment. As a Call Center Representative, you will have the opportunity to work with a diverse team, develop your skills, and advance your career.

Requirements:

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be able to accurately document and process customer claims in a timely manner.