Front Office Manager

4 days ago


Los Angeles, California, United States La Quinta LAX (soon to be Hilton Garden Inn LAX) Full time
Job Title: Assistant Front Office Manager

La Quinta LAX is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest satisfaction and maximizing hotel profitability.

Key Responsibilities:
  • Assist in managing all aspects of the front office areas, including guest registration, bell services, concierge services, business center, telephone services, shuttle driving, and guest reservations.
  • Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives, and inventory management.
  • Oversee night audit function and preparation of daily financial reports.
  • Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
  • Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
  • Educate and train team members in compliance with federal, state, and local laws and safety regulations.
  • Ensure staff is properly trained on systems, security, and cash-handling procedures as well as service and quality standards.
  • Ensure front office staff provides guests with prompt service, professional attention, and personal recognition.
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
  • Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
Requirements:
  • 2 years front office/guest services experience
  • 2 years supervisory experience, or an equivalent combination of education and experience.
  • Work a flexible schedule including weekdays, weekends, holiday, and nights.
  • Must have a valid driver's license and have a clean driving record.
Preferred Qualifications:
  • Prefer a four-year college degree or equivalent work experience
  • Strong knowledge of OnQ/PEP PMS and Micros POS
  • Working knowledge of hotel PMS, and GDS systems
  • Bilingual

La Quinta LAX is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


  • Front Office Manager

    3 weeks ago


    Los Angeles, California, United States The Hoxton Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton, Downtown LA. As a key member of our hotel's management team, you will be responsible for ensuring the smooth and successful operation of the Front Desk, including managing the day-to-day activities, training new team members,...

  • Front Office Manager

    3 weeks ago


    Los Angeles, California, United States AccorHotel Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton, Downtown LA. As a key member of our hotel's management team, you will be responsible for ensuring the smooth and successful operation of the Front Desk, including managing the day-to-day activities, training new team members,...

  • Front Office Manager

    4 weeks ago


    Los Angeles, California, United States Onni Level Properties (California) LLC Full time

    {"title": "Front Office Manager", "description": "Lead the Front Office TeamAs a Front Office Manager at Onni Level Properties (California) LLC, you will be responsible for leading a dynamic team of front office and housekeeping staff. Your primary goal will be to ensure total guest satisfaction by supervising the front office and housekeeping teams to...

  • Front Office Manager

    2 weeks ago


    Los Angeles, California, United States The Hoxton Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton, Downtown LA. As a key member of our Front Office team, you will be responsible for ensuring the smooth and successful operation of the Front Desk, including managing day-to-day activities, training new team members, and being...

  • Front Office Manager

    3 weeks ago


    Los Angeles, California, United States Level Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at Level. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and efficient operation of our front office and housekeeping teams.Key ResponsibilitiesSupervise and manage the front office and housekeeping teams to...

  • Front Office Manager

    3 weeks ago


    Los Angeles, California, United States Remington Full time

    Job Overview We are seeking a highly skilled and experienced Front Office Manager to join our team at the Remington hotel. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us. Responsibilities * Anticipate and respond to guest needs, maintaining a...

  • Front Office Manager

    2 weeks ago


    Los Angeles, California, United States Strawberryhotels Full time

    Join Strawberryhotels and Unlock Your PotentialWe're on the lookout for a talented Front Office Manager to join our team!As a Front Office Manager at Strawberryhotels, you'll be the face of our hotel, responsible for delivering exceptional customer service and ensuring a seamless guest experience. You'll be the go-to person for all things front office, from...


  • Los Angeles, California, United States IHG Full time

    Job Title: Assistant Front Office ManagerAt IHG, we're passionate about creating memorable experiences for our guests. As an Assistant Front Office Manager, you'll play a key role in delivering exceptional service and ensuring our guests feel at home in any location.Your Day-to-DayYou'll be responsible for managing all aspects of the front office areas,...

  • Front Office Manager

    4 weeks ago


    Los Angeles, California, United States CGS Federal (Contact Government Services) Full time

    {"title": "Front Office Manager", "description": "Job SummaryCGS Federal is seeking a highly skilled Front Office Manager to join our team. This is a high-level, high-visibility position that requires strong organizational and communication skills.Key ResponsibilitiesSchedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc.Setup and...


  • Los Angeles, California, United States Hotel At Six AB Full time

    Join Our Team as a Front Office Night ManagerAt Hotel At Six AB, we're seeking a highly skilled and experienced Front Office Night Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our department during night hours, prioritizing safety and security for our guests and night...

  • Front Office Manager

    4 weeks ago


    Los Angeles, California, United States The Crescent Hotels Group Full time

    {"Job Title": "Front Office Supervisor", "Job Description": "Job OverviewAs a Front Office Supervisor, you will play a key role in ensuring the smooth operation of our hotel's front desk. Your primary responsibility will be to supervise the daily activities of the front desk staff, ensuring that they provide exceptional service to our guests while maximizing...


  • Los Angeles, California, United States Zeentech Full time

    Job Title: Front Office DispatcherZeentech is seeking a highly organized and detail-oriented Front Office Dispatcher to join our team. As a key member of our front office, you will be responsible for managing incoming calls, scheduling appointments, and coordinating with our technical teams.Key Responsibilities:Manage incoming calls and respond to customer...


  • Los Angeles, California, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Remington Beverly Hills. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesStaffing and Scheduling: Manage front office staff, including...

  • Front Office Manager

    4 weeks ago


    Los Angeles, California, United States Crescent Services Full time

    {"Job Title": "Front Office Supervisor", "Job Summary": "We are seeking a highly skilled Front Office Supervisor to join our team at Crescent Services. As a key member of our front desk team, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.", "Key...


  • Los Angeles, California, United States Fresh Form Draft Full time

    Job Title: Front Office RepresentativeWe are seeking a highly organized and detail-oriented Front Office Representative to join our team at Fresh Form Draft in Los Angeles, CA.Job Summary:The Front Office Representative will be the welcoming face and voice of our organization, handling day-to-day front office operations and ensuring a smooth and professional...


  • Los Angeles, California, United States Fresh Form Draft Full time

    Job Title: Front Office AssistantWe are seeking a highly organized and friendly Front Office Assistant to join our team at Fresh Form Draft. As the first point of contact for our clients and visitors, you will play a key role in ensuring a positive experience for everyone entering our office.Key Responsibilities:Greeting and Welcoming: Greet and welcome...

  • Front Office Liaison

    1 month ago


    Los Angeles, California, United States Think Tell Junction Full time

    {"Job Title": "Front Office Representative", "Company Overview": "At Think Tell Junction, we believe that effective communication is the key to success. We are a dynamic company that values creativity, collaboration, and innovation. Our team is dedicated to providing exceptional service to our clients and customers.", "Job Summary": "We are seeking a...


  • Los Angeles, California, United States Smart Stack Impact Full time

    {"h1": "Front Office Representative Job Description", "p": "At Smart Stack Impact, we are seeking a highly organized and customer-focused Front Office Representative to ensure a smooth and welcoming experience for our clients and visitors. This role requires excellent communication skills, a professional demeanor, and the ability to handle multiple tasks...


  • Los Angeles, California, United States Zeentech Full time

    Zeentech is seeking a highly organized and detail-oriented Front Office Dispatcher to join our team. As a key member of our operations team, you will be responsible for managing incoming calls, scheduling appointments, and coordinating with our technical staff. Your excellent communication and interpersonal skills will enable you to effectively handle...


  • Los Angeles, California, United States Sonar Spark Full time

    Job SummarySonar Spark is seeking a highly skilled and professional Front Office Representative to join our team in Los Angeles, CA. As the first point of contact for our clients and visitors, you will be responsible for managing day-to-day front office operations, providing exceptional customer service, and ensuring a positive experience for everyone who...