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Front Office Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at The Hoxton, Downtown LA. As a key member of our hotel's management team, you will be responsible for ensuring the smooth and successful operation of the Front Desk, including managing the day-to-day activities, training new team members, and being the point person for the front office team.
Key Responsibilities:- Develop and implement strategies to deliver exceptional customer service and exceed guest expectations.
- Create a positive and productive work environment that fosters learning and growth among team members.
- Ensure accurate data entry and reporting in all systems, providing daily reports for all departments as needed.
- Manage overbooking levels and collaborate with other departments to maximize occupancy.
- Use coaching skills to motivate and inform team members of daily activities.
- Set ambitious but realistic objectives for the team to achieve maximum occupancy and 100% guest satisfaction.
- Monitor team performance and provide regular feedback through meetings and appraisal methods.
- Lead recruitment efforts for the Front Office team.
- Manage costs related to the front office department within agreed budgets and forecast levels.
- Oversee the Hotel Shop, ensuring all orders are monitored and month-end figures are compiled and sent to the Payroll/Accounts team.
- Manage the night team, ensuring all night audit procedures are monitored and figures and supporting documents are provided to the Finance team.
- Participate in projects that involve the development and evolution of the Front Office team.
- Assist the Director of Front Office and General Manager in managing changes to hotel procedures.
- Manage the Front Office Schedule to ensure all days are covered to meet business needs.
- Oversee Payroll for all Front Office team members.
- 4-5 years of Front Office experience, including management-level experience.
- Excellent communication and organizational skills.
- Ability to work well under pressure and maintain a calm and composed demeanor.
- Strong working knowledge of budgets, forecasting, and profit and loss statements.
- Ability to train and motivate individuals, creating a cohesive team.
- Good computer knowledge and ability to use property management systems.
- Solid interpersonal skills and ability to effectively address guest and employee needs.
- Ability to ensure security and confidentiality of guest and hotel information.
- Ability to work with constant interruptions with a high degree of professionalism.
- Ability to prioritize and organize work assignments and delegate tasks.
- Competitive pay and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Excellent discounts across the global Ennismore family.
- Training and development opportunities to broaden your skillset.
