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Sales Performance Advisor

2 months ago

Tampa, Florida, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric adventure vehicles. Our mission is to empower people to explore the world while minimizing our impact on the environment.

Job Summary

We are seeking a highly motivated and results-driven Sales Advisor to join our team. As a Sales Advisor, you will be responsible for building relationships with prospective customers, growing the Rivian community, and driving sales growth. You will be an integral part of our field sales organization, working closely with customers to understand their needs and provide personalized solutions.

Key Responsibilities
  • Consistently meet or exceed sales targets and key performance indicators, including demo drive volume, pipeline management, and customer satisfaction.
  • Ensure a best-in-class customer experience, aligned with Rivian's core values and culture.
  • Engage and qualify Rivian customers, identifying their unique needs to create personalized and memorable experiences.
  • Maintain and share in-depth knowledge of Rivian's products and services, features, and benefits to effectively guide customers in their decision-making process.
  • Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers.
  • Host and support retail activations and experiential events to generate demand and connect with the broader Rivian community.
  • Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
  • Stay up-to-date on the auto and EV competitive landscape and trends to effectively build value in Rivian's products and overcome objections to purchase.
  • Share success strategies, best practices, and continuous feedback with teammates to cultivate a culture of learning and winning together.
Requirements
  • Preferred 6+ years of sales, retail, customer service, or hospitality experience at a top-tier, premium brand (direct-to-consumer, auto, and/or EV a plus).
  • Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
  • Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and changes.
  • Experience using CRM systems (Salesforce preferred).
  • Strong communication and collaboration skills (written and verbal).
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
  • Ability and willingness to travel as needed to support events, new market launches, etc.
  • Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly.
  • Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
  • Ability to work effectively both in a team and independently.
  • Maintain a positive, upbeat, and can-do attitude at all times.
  • Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
  • No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.