Automotive Service Advisor

6 days ago


Tampa, Florida, United States Ferman Motor Car Company, Inc. Full time
Service Advisor Job Description

Ferman Mazda Brandon is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the satisfaction of our guests.

Key Responsibilities:
  • Provide a best-in-class guest service experience from initial contact to delivery of the vehicle.
  • Perform walk-around vehicle inspections with guests and accurately record their comments and concerns.
  • Consult with guests and service technicians to recommend services and ensure guests have a clear understanding of the project.
  • Create service repair orders and provide guests with accurate estimates of repair.
  • Maintain timely and continuous communication with guests regarding vehicle status, changes, and additional work required.
  • Advise guests on vehicle maintenance and care, and ensure they understand the importance of following manufacturer specifications.
  • Follow manufacturer warranty guidelines and procedures.
  • Track and control open repair orders and manage the workflow and scheduling with the team of technicians.
Requirements:
  • Ability to achieve exceptional CSI scores.
  • Bi-lingual proficiency in English and Spanish a plus.
  • Excellent verbal and written communication skills.
  • Above-average writing, telephone, and texting skills, and proficiency in using computers and tablets.
  • Ability to explain complex automotive terms and procedures in a clear and concise manner.
  • Self-motivated, able to multi-task effectively, and work in a fast-paced environment.
  • Understanding of vehicle mechanics and parts a plus.
  • Good sales skills and ability to work weekends a plus.
  • Valid US government-issued driver's license, safe driving record, and eligibility to work in the United States.
  • Ability to pass a pre-employment background screening and drug test.
About Ferman:

Ferman is a family-owned and operated business with a rich history dating back to 1895. We are one of the largest employers in the Tampa Bay area, representing 12 brands of automobiles. Our core values include maintaining a high standard of ethics, embracing a winning team spirit, and following the golden rule.

We offer a competitive salary, excellent growth opportunities, modern service facilities, paid training and education, and a comprehensive benefits package, including health, dental, and vision insurance, 401K, and paid time off.


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