Service Advisor at Westshore Honda
18 hours ago
Job Location: Westshore Honda - Tampa, FL
Salary Range: $50,000.00 - $100,000.00 Salary/year
DescriptionWe are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are seeking a qualified Service Advisor to join our team. Our Service Advisors play a vital role in delivering exceptional customer experiences and ensuring the highest level of customer satisfaction.
We offer our associates a team environment, great benefits, and ongoing training and support. Growth opportunities are available for those who are in alignment with our values of integrity, transparency, professionalism, and teamwork.
Our Service Advisors make on average between $50k-$100k depending on experience. In addition to competitive pay, we offer our associates the following benefits:
- Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
- 401(k) with company match
- Professional work environment, with job training and advancement opportunities
- Paid Time Off
- Tenure Bonuses
- Employee discount programs
- Referral programs
- Greets all customers promptly; provides timely professional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customer about status of work.
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Meets or exceeds OEM Customer Satisfaction Index expectations.
- Delivers the right car in perfect condition every time.
- Identifies repeat customers/first time customer and treats them accordingly.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
- Documents repair order changes.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
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