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Customer Success Manager

2 months ago

Monroeville, Alabama, United States Cirro Global Full time

Job Overview:

We are seeking a dedicated Account Manager to join Cirro Global, a prominent player in the omnichannel fulfillment industry. This role is essential for enhancing client relationships and driving growth within our organization.


Position Summary:

As an Account Manager, you will be the main liaison for our valued clients, ensuring their needs are met with professionalism and efficiency. Your role will involve managing communications, providing support for inquiries, and addressing any issues that may arise during the fulfillment process.


Key Responsibilities:
  • Act as the primary contact for assigned clients, handling all communications with care.
  • Support clients with inquiries, reports, and troubleshooting assistance.
  • Monitor client shipments closely, coordinating with internal teams to resolve issues swiftly.
  • Collaborate with the Business Development team to strengthen existing client relationships.
  • Develop and implement Standard Operating Procedures (SOPs) tailored for clients.
  • Engage in continuous improvement initiatives within the department.
  • Propose enhancements to current processes and introduce innovative procedures.

Required Skills:
  • Excellent communication abilities, capable of engaging effectively with various stakeholders.
  • Strong analytical skills, technical knowledge, and meticulous attention to detail.
  • Proficiency in Microsoft Business Suite (Excel, Word, PowerPoint).
  • Adept at multitasking and prioritizing tasks efficiently.
  • Ability to set and achieve independent goals.

Qualifications:
  • A Bachelor's degree in Business Administration or a related field.
  • Bilingual proficiency in English and Chinese (both spoken and written) is required.
  • A minimum of 3 years of experience in account management, ideally within the B2C e-commerce sector.

Job Type:
Full-time

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience Level:
2 years

Schedule:
8-hour shift

Experience:
3PL Fulfillment: 1 year (Required)

Work Location:
In person