Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at S&T Bancorp. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and meeting sales goals in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to customers in a retail banking setting
- Meet or exceed sales goals and individual production targets
- Utilize computer inquiry systems to identify customers, verify transactions, and complete required steps to protect customers and the bank from fraud
- Accept deposits, verify endorsements, and issue receipts
- Accept checks or coupons for cashing, identify customers, verify endorsements and balances, and refer customers to branch management for authorization
- Balance window cash daily
- Use the FOR LIFE sales process to deliver exceptional customer service and ensure complete customer satisfaction
- Build warm but professional relationships with customers to help further define their needs and increase their loyalty to S&T Bank
- Perform follow-up calls to new account customers to determine satisfaction and additional leads
- Participate in branch sales call campaigns as needed
- Perform data entry and prepare documentation to process new account customers and change existing accounts
- Maintain existing accounts, answer questions, and solve problems related to customer accounts and handle check orders for new and existing accounts when needed
- Perform customer service duties as required, such as taking deposits, cashing checks, and processing withdrawals
- Prepare loan applications using LOS software and coordinate loan document preparation
Requirements:
- Successful completion of the retail training program, including CSR and RSA training programs
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
What We Offer:
At S&T Bancorp, we offer a competitive compensation package, opportunities for career growth and development, and a collaborative and supportive work environment.
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