Customer Service Representative

5 days ago


Monroeville, Pennsylvania, United States S&T Bancorp Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at S&T Bancorp. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and meeting sales goals in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to customers in a retail banking setting
  • Meet or exceed sales goals and individual production targets
  • Utilize computer inquiry systems to identify customers, verify transactions, and complete required steps to protect customers and the bank from fraud
  • Accept deposits, verify endorsements, and issue receipts
  • Accept checks or coupons for cashing, identify customers, verify endorsements and balances, and refer customers to branch management for authorization
  • Balance window cash daily
  • Use the FOR LIFE sales process to deliver exceptional customer service and ensure complete customer satisfaction
  • Build warm but professional relationships with customers to help further define their needs and increase their loyalty to S&T Bank
  • Perform follow-up calls to new account customers to determine satisfaction and additional leads
  • Participate in branch sales call campaigns as needed
  • Perform data entry and prepare documentation to process new account customers and change existing accounts
  • Maintain existing accounts, answer questions, and solve problems related to customer accounts and handle check orders for new and existing accounts when needed
  • Perform customer service duties as required, such as taking deposits, cashing checks, and processing withdrawals
  • Prepare loan applications using LOS software and coordinate loan document preparation

Requirements:

  • Successful completion of the retail training program, including CSR and RSA training programs
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

What We Offer:

At S&T Bancorp, we offer a competitive compensation package, opportunities for career growth and development, and a collaborative and supportive work environment.



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