Server (Food and Beverage Connoisseur)

7 days ago

Provo, Utah, United States Heirloom Restaurant Group Full time

Job Type: Part-time

Description:

Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands and continually growing. We are a collection of individuals who care and work together each day to create meaningful experiences. Our mission is to provide exceptional dining experiences that bring people together and foster a sense of community.

We believe that food and beverage have the power to bring people together and create lasting memories. Our team is dedicated to providing outstanding service and ensuring that every guest has a memorable experience. We are committed to sourcing high-quality ingredients from local farmers and producers, and we take pride in our attention to detail and commitment to excellence.

Responsibilities:

Menu Knowledge:

  • Have a thorough understanding of the food and beverage menu, including appetizers, entrees, desserts, and alcoholic beverages.
  • Provide recommendations and descriptions of menu items, including wine and cocktail pairings.
  • Take precise and accurate food and drink orders from customers.
  • Ensure all special requests and modifications are communicated to the kitchen and bar staff.

Alcohol Service:

  • Understand basic cocktail preparation methods and garnishing techniques.
  • Verify the age of customers to ensure they are 21 or older before serving alcoholic beverages.
  • Understand and comply with local and state laws regarding the sale and service of alcoholic beverages.
  • Monitor customer alcohol consumption to prevent over-service.
  • Refuse service to customers who show signs of intoxication and handle such situations professionally.

Customer Interaction:

  • Provide exceptional customer service, addressing inquiries, and ensuring customer satisfaction.
  • Check in with guests to ensure their needs are met and promptly address any concerns.
  • Recommend and upsell premium or specialty food and beverage items, including alcoholic beverages.
  • Promote daily specials and promotions to enhance the dining experience.

Communication Skills:

  • Work closely with kitchen and bar teams to coordinate the timing of food and beverage service.
  • Communicate any special requests or modifications to the kitchen and bar.

Handling Payments:

  • Handle cash and process credit card transactions accurately.
  • Provide change and receipts promptly.

Maintain Cleanliness:

  • Keep the dining and serving areas clean and well-organized.
  • Adhere to hygiene and sanitation guidelines, particularly in the handling of glassware and serving utensils.

Requirements:

  • Must be 21+ years of age in order to serve alcoholic beverages.
  • Previous experience as a server in a restaurant or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Knowledge of food and beverage menu items, including alcoholic beverages.
  • Ability to handle cash transactions and operate point-of-sale systems.
  • Strong customer service orientation.
  • Familiarity with local and state alcohol regulations.
  • Flexibility to work evenings, weekends, and holidays.

Benefits:

  • Free Food
  • Insurance Reimbursement Plans for FT employees

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