ServiceNow Developer and Administrator

3 days ago

Alexandria, Virginia, United States LIGHTFEATHER IO LLC Full time
Job Title: ServiceNow Administrator and Developer

We are seeking a highly skilled ServiceNow Administrator and Developer to join our team at LightFeather IO LLC. The ideal candidate will be responsible for the administration, supervision, service, operational, and maintenance of the DHS ServiceNow environment, which integrates with other systems such as Active Directory, JIRA, and more.

Key Responsibilities:
  • Participate in Agile teams, focusing on software development to meet mission-critical needs.
  • Collaborate with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements, leading the design of effective ServiceNow solutions.
  • Troubleshoot and resolve technical issues related to ServiceNow implementations and collaborate with support teams to provide swift resolution to incidents and problems.
  • Provide Tier 2/3 break-fix support, ensuring issues are properly escalated from Tier 1 (ICE Service desk).
  • Manage platform/environment configuration and issue resolution.
  • Work collaboratively with multidisciplinary teams to implement ServiceNow solutions that adhere to defined requirements and maintain industry best practices.
  • Develop and maintain applications, including customer-developed solutions currently in production.
  • Conduct detailed testing of ServiceNow configurations to confirm functionality, data integrity, and user experience.
  • Support end-user training to ensure smooth adoption of the implemented solution.
  • Ensure system uptime, resource availability, reliability, and strict compliance with policies and procedures.
Requirements:
  • US Citizenship.
  • Ability to obtain and maintain a security clearance at the Public Trust or above.
  • Minimum of 3 years experience implementing ServiceNow solutions App Engine.
  • Minimum of 2 years working with an Agile implementation framework.
  • Minimum of 2 years implementing systems using Agile/Scrum methodologies.
  • Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items.
  • Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles.
  • Strong scripting skills in JavaScript and GlideScript.
  • Strong technical skills, including workflow configuration and business rule development.
  • Experience in customizing UI and creating complex workflows.
  • Knowledge of methods for integrating with external systems.
  • Expertise in troubleshooting and resolving technical challenges.
  • Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities.
  • Proficiency in contributing positively to a team-oriented, cooperative environment.
  • Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions.
  • Familiarity with techniques for enhancing performance optimization.
Preferred Qualifications:
  • Prior or current security clearance at the Public Trust level or above is preferred.
  • Data migration and integration experience.
  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Application Developer.

We are committed to fostering a diverse and inclusive environment where everyone is valued and respected. LightFeather IO LLC is an equal opportunity employer.

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