ServiceNow Architect

7 days ago

Alexandria, Virginia, United States DirectViz Solutions, LLC Full time
Job Summary

We are seeking an experienced and highly skilled ServiceNow Architect to join our team at DirectViz Solutions, LLC. As a key member of our IT team, you will be responsible for leading the design, implementation, and maintenance of ServiceNow solutions that meet the needs of our organization.

Key Responsibilities
  • Leadership & Team Management: Lead and mentor a team of ServiceNow developers and Implementation Specialists, providing technical guidance, establishing best practices, and ensuring project milestones are met on time and within scope.
  • Architectural Design: Develop and maintain the architectural blueprint for ServiceNow solutions, ensuring scalability, reliability, and performance align with organizational requirements.
  • Implementation & Integration: Oversee the end-to-end implementation of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and other custom applications. Ensure seamless integration with existing systems and third-party tools.
  • Stakeholder Collaboration: Collaborate with business stakeholders to understand requirements, translate them into technical specifications, and design solutions that meet both current and future needs.
  • Governance & Compliance: Ensure all ServiceNow solutions adhere to industry standards, compliance requirements, and organizational governance policies, including Public Trust requirements.
  • Technical Leadership: Provide hands-on technical leadership during critical phases of projects, including design, development, and troubleshooting, while fostering a collaborative and innovative environment.
  • Continuous Improvement: Drive continuous improvement initiatives by staying updated on ServiceNow platform developments, recommending enhancements, and implementing best practices.
  • Training & Development: Develop training programs and provide ongoing education to team members to ensure high levels of competency and knowledge of the ServiceNow platform.
Qualifications
  • Five (5) or more years of experience in ServiceNow platform implementation, architecture, and administration.
  • Experience leading teams in implementing and maintaining ServiceNow instances and large-scale solutions.
  • Strong understanding of ServiceNow modules, including ITSM, ITOM, and custom applications.
  • Excellent communication and leadership skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Proven track record of delivering complex projects on time and within budget.
  • Certified Technical Architect (CTA) required.
  • Public Trust clearance or the ability to obtain one.
Preferred Qualifications
  • Experience with Agile methodologies and DevOps practices.
  • Knowledge of cloud computing, IT infrastructure, and cybersecurity principles.

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