Exchange Systems Administrator

6 days ago


Alexandria, Virginia, United States Leidos Full time
About the Role

We are seeking an experienced Exchange Systems Administrator to join our team at Leidos. As a key member of our IT department, you will be responsible for administering and maintaining our Exchange email systems, ensuring seamless communication and collaboration across the organization.

Key Responsibilities
  • Administer and maintain Exchange email systems, including email journaling, archiving, and eDiscovery
  • Provide technical support and troubleshooting for email-related issues
  • Collaborate with peers and other service lanes to perform network latency analysis and address slow connections and user experience issues
  • Direct effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
  • Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment, and process improvement initiatives
  • Support customer requirements in a 24/7/365 environment and provide on-call support during outages occurring after hours
  • Update operations and monitoring documentation for 24/7/365 Operations Watch personnel
  • Manage and operate email routing devices and services, including McAfee, Proofpoint, and Edge devices
  • Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment
  • Manage, maintain, and troubleshoot email retentions systems utilizing Veritas Enterprise Vault
  • Manage roles and services, user permissions, email queues, and dynamic distribution groups
  • Implement Exchange PowerShell to fulfill automation tasks
Requirements
  • Experience with interacting with service lanes to handle service inquiries and problems
  • Extensive experience working as a Tier 2 system administrator, familiar with using exchange/vault tools
  • Extensive experience with Office 365 and Microsoft Exchange 2016
  • Extensive knowledge of Enterprise Vault solutions to reduce active server storage requirements
  • Extensive Experience with Scripting/Automation through Exchange PowerShell or other scripting languages
  • Experience troubleshooting issues in a growing environment
  • Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
  • Strong oral and written communications skills
  • Strong leadership and mentoring skills to guide and improve team skill composition
  • Track record of working effectively within a team, and support to peers toward improved processes and results
  • Ability to triage and properly classify incidents and prioritize work efforts accordingly
  • Extensive experience with planning, deploying, and documenting patch and configuration updates
  • Extensive Knowledge of Disaster Recovery for High Availability for a Large Environment
  • Extensive Experience with log reviews, incident analysis, and identification of issue trends
  • Experience with server patch management methodologies utilizing SCCM
  • Candidate must, at a minimum, meet DoD IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
Education and Clearance
  • The candidate must have a Bachelor's Degree with 8+ years, Associate's degree with 10+ years, or a Master's Degree with 6+ years of prior relevant experience (12 years of additional experience may be substituted in lieu of a bachelor's degree)
  • Clearance: Due to the nature of the government contracts we support, US Citizenship is required. TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a polygraph


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