Systems Administrator Lead

1 day ago


Alexandria, Virginia, United States DirectViz Solutions, LLC Full time
Job Title: Systems Administrator Lead

We are seeking a highly skilled Systems Administrator Lead to join our team at DirectViz Solutions, LLC. As a key member of our IT department, you will be responsible for managing the support, development, configuration, and customization of the ServiceNow tool, specifically focusing on the modules used by the IT Service Desk organization.

Key Responsibilities:
  • Administer and configure Service Desk modules within the ServiceNow implementation, managing both new elements and supporting existing configurations.
  • Gather, prioritize, and implement necessary configurations to support the goals of the Service Desk organization.
  • Collaborate with the organization to ensure consistency and adherence to best practices throughout the ServiceNow implementation, including system upgrades, testing, and availability.
  • Provide training and knowledge-sharing to the Service Desk organization, enhancing team members' proficiency with the platform.
  • Proactively drive continuous service improvement to ensure the ServiceNow implementation is efficiently and effectively utilized by Service Desk team members.
  • Perform platform support and incident handling, managing the incident queue and participating in development projects, platform upgrades, and code migration.
Qualifications:
  • Minimum of three (3) years of related experience in an IT support organization.
  • Minimum of three (3) years of experience working with the ServiceNow tool.
  • Strong technical knowledge of ServiceNow operations.
  • General understanding of ITIL-based best practices and other Project Management methodologies.
  • Self-motivated achiever with a commitment to providing excellent customer service.
  • ServiceNow Administrator certification (CSA) required.
  • Public trust required or the ability to obtain one.

DirectViz Solutions, LLC is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.



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