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Customer Service Associate
2 months ago
Job Title: Customer Service Associate TR
Job Summary:
We are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at AmeriServ Trust and Financial Services Co. As a key member of our loan administration department, you will be responsible for processing new loans, maintaining existing accounts, and providing exceptional customer service to our clients.
Key Responsibilities:
- Process new loans by entering required information into our core system and associated applications.
- Maintain existing accounts by performing modifications, payment corrections, and processing loan fees.
- Research and correct servicing errors and un-posted items.
- Prepare new loans and maintenance for imaging and indexing.
- Calculate payoffs and interest calculations.
- Act as a backup to other Commercial Servicing Associates and assist CSRs during peak periods.
- Assist in maintaining and monitoring financial information, risk management, and compliance ticklers/fields.
Requirements:
- High School/GED or better.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and customer service skills.
- Ability to learn and adapt to new systems and processes.
What We Offer:
A competitive salary, comprehensive benefits package, and opportunities for professional growth and development.