Customer Service Liaison

4 weeks ago


Johnstown, Pennsylvania, United States State Farm Insurance Full time

Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.

Key Responsibilities:

  • Assist customers with their insurance needs by processing policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary to ensure seamless customer experiences.
  • Collaborate with team members to promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.

About State Farm Insurance: State Farm Insurance is a leading provider of insurance services, committed to delivering exceptional customer experiences and building long-term relationships with our customers.



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