Customer Service Liaison
3 days ago
Mission of the Role:
The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support to ensure customer satisfaction and loyalty. This role requires strong communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities:- Process and confirm orders in a timely manner, ensuring accuracy and attention to detail.
- Generate quotes and respond to customer inquiries in a prompt and professional manner.
- Build and maintain relationships with customers, providing personalized support and solutions to meet their needs.
- Monitor and resolve customer issues, escalating concerns to management as needed.
- Collaborate with internal teams, including sales, purchasing, and design, to ensure seamless communication and delivery of customer orders.
- High School diploma or equivalent required; experience in customer service preferred.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Why SupplyOne?
At SupplyOne, we value our customers and strive to provide exceptional service and support. As a Customer Service Representative, you will have the opportunity to work with a dynamic team and make a meaningful impact on our customers' experiences.
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