Loan Collector Specialist

4 weeks ago


Tustin, California, United States SchoolsFirst Federal Credit Union Full time
Delinquency Resolution Specialist

We're seeking a skilled Delinquency Resolution Specialist to join our team at SchoolsFirst Federal Credit Union. As a key member of our collection team, you will be responsible for resolving delinquent loans and negative shares by identifying the root cause of non-payment and providing personalized solutions to our members.

  • Collects on loans of all stages of delinquency, utilizing advanced communication skills to identify the true cause of non-payment and negotiate payment arrangements or repayment plans.
  • Documents all conversations and collections activity in our collection systems, ensuring accurate and timely resolution of delinquent accounts.
  • Maintains adherence to all federal and state regulations, as well as credit union policies, to ensure compliance and minimize risk.
  • Performs file maintenance of delinquent accounts, reflecting agreed-upon collection activities and processing adjustments to member loans as needed.
  • Recommends members with delinquent accounts for workout loans, deferments, reages, reduced payments, repossession, and charge-off, referring complex situations to the appropriate resources for timely resolution.
  • May provide suggestions for streamlining departmental and credit union operations, contributing to the improvement of our collection processes.

Requirements:

  • High School Diploma or GED required
  • 3-5 years of previous related experience required
  • Previous financial institution or credit union experience preferred

Knowledge, Skills, and Abilities:

  • Knowledge of bankruptcy laws, FDCPA, TCPA, and SCRA
  • Excellent verbal and written skills
  • Active listening skills to determine the member's hardship and provide appropriate solutions
  • Ability to multi-task and work in a fast-paced environment
  • Intermediate computer and typing skills
  • Experience with inbound/outbound phone systems preferred
  • Conflict resolution and negotiation skills

SchoolsFirst Federal Credit Union is committed to fostering a culture of diversity and inclusion, and we welcome applications from candidates who share our values. If you're passionate about delivering exceptional service and resolving complex issues, we encourage you to apply for this exciting opportunity.



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