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Fraud Investigator I

2 months ago

Jacksonville, Florida, United States VyStar Credit Union Full time
About the Role

VyStar Credit Union is seeking a highly skilled Fraud Investigator I to join our team. As a Fraud Investigator I, you will be responsible for investigating fraud alerts generated from our Fraud solution, Verafin. You will utilize your analytical skills and seasoned judgment to create an environment that balances compliance while minimizing fraud loss exposure based on the overall Fraud Program.

Key Responsibilities
  • Timely Detection and Investigation: Timely detection and first-level investigation of Fraud risk exposure through comprehensive in-depth research and analysis of high-volume suspect transactions as generated by the Fraud transaction monitoring system and additional analysis and reviews of suspicious activity as noted through other identification channels.
  • Early Detection and Prevention: Early detection, prevention, and accountability for overall minimization of future losses through in-depth analysis and review of high-volume suspect transactions as generated by the fraud transaction monitoring systems, as well as comprehensive analysis and review of fraud activity reported by other departments/personnel.
  • Collaboration and Communication: Works directly with office, branch, and other personnel in the investigation of Fraud alerts, including providing general step-by-step knowledge, re-occurring comprehensive support, positive feedback, timely consultation on alternatives.
  • Triage and Analysis: Triage new account, stolen checks, inactive account, and check kiting alerts from the daily alert queues in a timely manner. Collect pertinent case evidence including fraud claim documentation, video recordings, member activity logs, and other information that may pertain to fraud case evidentiary findings.
  • Pattern Identification and Analysis: Analyze data to identify fraud trends and proactively take action to improve efficiency and reduce time to identify new fraud techniques, tactics, and procedures. Leverage diverse data sources.
  • Rule Performance and Analysis: Analyze rule performance trends. Work with internal teams to come up with action plans to address corrective and preventative measures to mitigate risk.
  • Staying Ahead of Fraud Schemes: Keeps abreast of new fraud schemes to enhance transaction monitoring (e.g., best practices in the industry). Proactively keeps the Manager informed of notable activities/situations.
  • Meeting Deadlines and Requirements: Ensure deadlines are met consistently and follow-up activities are completed timely. Successfully complete all required training and assessments (e.g., BSA, Compliance, Information Security, Sexual Harassment, Diversity training, etc.).
  • Technical Skills and Knowledge: Maintain strong working proficiency in various business-related systems (e.g., Atlas, Verafin, Verint, etc.). Maintain moderate to high proficiency in the Microsoft Word and Excel (including use of pivot tables and general data sorting/data table manipulation capabilities).
  • Professionalism and Communication: Consistently communicates with the highest level of professionalism with members, external entities, VyStar employees, etc. Assist team members in other areas as needed such as during absences, holidays, and times of backlogs.
VyStar Excellence Behaviors

Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of the job.

  • Focus: Focus your full attention by carefully listening to and observing your client or member.
  • Connect: Consistently be friendly and approachable. Demonstrate you care.
  • Understand: Listen empathetically and ask questions.
  • Counsel: Recommend solutions based on your client's or member's needs and objectives.
  • Advance: Ensure that member's expectations were exceeded. Verify necessary follow-up action.
Requirements
  • Education and Experience: Either a Bachelor's degree in a business curriculum or related field; or Associate's degree plus 2 years of previous fraud specific experience; or four or more years of financial institution experience specifically dealing with fraud situations is required.
  • Law Enforcement Experience: Law enforcement experience dealing with fraud rings is a plus.
  • Customer Contact Experience: Experience with direct customer/member contact in a financial institution is desired.
Knowledge, Skills, and Abilities
  • Business Knowledge: Maintain an understanding of VyStar's overall business plan objectives.
  • Software and System Knowledge: Proficient knowledge and experience with overall banking software and different systems.
  • Communication Skills: Demonstrated strong written, report writing, and oral communication skills needed to interact throughout the organization, with vendors, and others external to VyStar.
  • Professionalism and Integrity: Maintain professional composure, objectivity, and fairness when dealing with conflicts and sensitive matters. Display attention to detail and accuracy, ability to multi-task, and meet established deadlines.
  • Judgment and Problem-Solving: Exhibit sound judgment, problem-solving, and analytical skills.
  • Confidentiality and Integrity: Display high-level ethical integrity and the ability to maintain confidential and sensitive information appropriately.
  • Teamwork and Collaboration: Maintain collaborative relationships across the organization and continuously display a strong sense of teamwork and promote within the department.
  • Technical Skills: Proficient with pc skills and working knowledge of various software applications (e.g., Word, Excel, and PowerPoint).
  • Professional Certification: A professional Certified Fraud Examiner (CFE) certification is desired.