Deposit Fraud Specialist

2 weeks ago

Jacksonville, Florida, United States SoFi Full time
About the Role

We are seeking a highly skilled and motivated Financial Crimes Investigator to join our Fraud Operations team at SoFi. As a key member of our team, you will be responsible for conducting thorough investigations and inquiries on identified and suspicious accounts within our systems.

Key Responsibilities
  • Conduct in-depth investigations and gather information on fraud cases, including contacting merchants, financial institutions, and clarifying customer statements as necessary.
  • Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management.
  • Review alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate.
  • Conduct periodic internal account/customer reviews to identify potentially fraudulent activity.
  • Review disputed transactions to investigate fraud claims, identify charge-back opportunities, and ensure compliance with regulations with respect to the timeframes that govern disputed transactions.
  • Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks.
  • Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.
  • Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience on depository accounts.
  • Assist with creating and implementing policies and procedures across all teams.
  • Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure.
  • Provide internal support to other business units on fraud-related issues.
  • Build and maintain thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success.
  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
  • Work effectively across the organization to maximize company resources.
Requirements
  • 3+ years of relevant fraud investigation experience in the banking or financial services industry.
  • Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules.
  • Previous Suspicious Activity Report filing experience preferred.
  • Thorough understanding of bank operations, industry trends & best practices, and federal and state banking regulations.
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner.
  • Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
  • Excellent project management, organizational, and negotiation skills are required.
  • Proficiency in Word, Excel, Outlook, and PowerPoint.
  • Ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently.
  • Understanding of electronic crimes as they relate to card fraud and theft of credentials.
  • Excellent critical thinking and problem-solving skills.
  • Detail-oriented and process-oriented approach.
  • Accepts responsibility, ownership, and accountability for work results.
  • Finds a high-volume, dynamic, and team-focused environment engaging.
  • Ability to organize and prioritize workload.

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