Senior Manager of First Party Fraud Policy

3 weeks ago


Jacksonville, Florida, United States Hispanic Technology Executive Council Full time
Job Summary

The Senior Manager of First Party Fraud Policy will lead efforts to develop and implement effective strategies to mitigate first party fraud losses and prevent the onboarding of bad actors into the portfolio. This role will serve as the primary point of contact for business segments, service partners, and product teams to escalate fraud-related matters.

Key Responsibilities
  • Develop and execute root cause and lessons learned strategies to drive continuous improvement in fraud risk management.
  • Stay up-to-date on the latest fraud trends and communicate directional areas of focus to the business, operations, and analytics teams.
  • Identify emerging risks and threats within the portfolio to inform potential areas for operational and analytic improvements.
  • Support the development of acquisition-related projects and serve as a subject matter expert.
  • Lead efforts to streamline operational processes to improve customer experience, fraud detection effectiveness, and operational cost.
  • Drive the implementation of productivity improvements and tool enhancements to identify fraud more effectively.
  • Collaborate with cross-functional teams to enhance the fraud management process.
  • Work with operational risk, internal audit, and compliance teams to identify and evaluate the effectiveness of fraud controls.
  • Partner with policy, operations, analytics, and process integration teams to ensure timely and comprehensive communication and foster consistency and transparency.
  • Collaborate with credit policy and financial crimes units to identify trends and mitigate losses while minimizing good customer impacts.
Qualifications
  • 10+ years of relevant experience in bank/card fraud management and/or fraud investigations.
  • Acquisitions and deposit product experience preferred.
  • Possesses strong institutional knowledge.
  • Ensure adherence to all regulatory, control, and compliance requirements.
  • Demonstrated ability to synthesize information, prioritize business goals, and drive results with a high sense of urgency while balancing a need for action with a need for analysis.
  • Identifies issues and outlines scope.
  • Probes beyond symptoms to determine the underlying causes of problems.
  • Understands business processes, risks, and can identify control issues.
  • Strong analytical skills and proficiency in Excel.
  • Ability to work independently and influence others.
  • Strong project management ability.
  • Strong verbal and written communication skills, including PowerPoint executive summary experience.
  • Excellent problem-solving, conflict resolution, and change management skills.
Education
  • Bachelor's/University degree or equivalent experience.


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