Fraud Risk Analyst

2 days ago


Jacksonville, Florida, United States Citigroup Inc Full time
Fraud Risk Analyst Job Description

The Fraud Risk Analyst is a critical role within Citigroup Inc. responsible for managing the Fraud Investigation team and ensuring the effective use of day-to-day applications. This position requires a strong understanding of industry standards and practices, as well as excellent analytical and communication skills.

Key Responsibilities:

  • Manage the Fraud Investigation team and their overall effectiveness
  • Ensure day-to-day Operations are performed according to agreed Service Level Agreements
  • Maintain an effective complaint case management system to track and monitor complaints
  • Minimize defects and operational losses and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
  • Drive initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements
  • Closely monitor the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
  • Perform sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service
  • Perform other duties and functions as assigned

Qualifications:

  • 2-5 years previous experience in Fraud, Customer Services or Banking Operations
  • Bachelors/University degree or equivalent experience

This role requires a strong understanding of fraud risk management principles and practices, as well as excellent analytical and communication skills. The ideal candidate will have a proven track record of managing fraud investigation teams and ensuring effective use of day-to-day applications.



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