Financial Services Associate

6 days ago


Salem, Oregon, United States Salem Five Bank Full time
About the Role

Salem Five Bank is seeking a highly skilled and customer-focused individual to join our Contact Center team as a Customer Experience Associate. This role is a key part of our organization, responsible for providing exceptional service to our Consumer and Business customers through multiple communication channels.

Key Responsibilities
  • Provide outstanding customer service to Salem Five customers and prospects via phone, chat, email, and online banking.
  • Support the departments' efforts to deliver an exceptional customer experience, no matter what it takes.
  • Demonstrate a high level of proficiency with Salem Five's products and digital technology offerings.
  • Be proficient with mobile technology, personal computing systems, apps, and email/messaging platforms.
  • Assume additional responsibilities, including projects, testing, training, and embracing new and emerging technologies to support operations and customers.
  • Work collaboratively with the Contact Center team and across Salem Five Bank to achieve common goals.
  • Identify and report fraud or suspected fraud occurrences, staying aware of fraud engineering threats and taking action to protect customers and the Bank.
Requirements
  • Associate or bachelor's degree and/or previous customer service experience preferred.
  • Currently looking for individuals with prior banking/financial services experience.
What We Offer
  • Competitive base salary plus incentive.
  • Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception, and more.
How to Apply

Qualified candidates may submit a resume and application online at salemfive.com/careers or mail their resume to Human Resources, 210 Essex Street, Salem, MA 01970.



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