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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Parallel. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and chat.
Key Responsibilities:
- Respond to and resolve customer inquiries, requests, and complaints in a timely and professional manner
- Serve as a patient advocate, educator, and ensure patients are serviced promptly with empathy
- Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
- Educate patients on the processes of registration, renewals, lost registration documents, etc.
- Record specific requests, preferences, and notes concerning patient registration status using appropriate software
Requirements:
- Age 21 or over
- High School Diploma or equivalent
- Valid Government-Issued Photo ID
- Customer focused orientation and a true desire to make every customer happy
- 1+ year Retail/Customer Service experience
- Proficient in Microsoft programs, Word, Excel, Outlook
What We Offer:
- Employee discount
- Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
- Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
About Parallel:
We are a leading, global well-being company that is committed to pioneering well-being and improving the quality of life for humanity through the benefits of cannabinoids. Our values include Integrity, Collaboration, Alignment, Intentionality, Accountability, and Agility.
We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.