Customer Service Representative
5 days ago
Job Location
Bethlehem, PA - Bethlehem, PA
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$14.50 - $16.00 Hourly
Job Category
Customer Service
Customer Service Representative
At VIMO INC, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance enrollment.
As a Customer Service Representative, you'll have the opportunity to work with a dynamic team that's passionate about making a difference in people's lives. You'll be empowered to take ownership of your work, make decisions, and drive results.
We're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team is dedicated to providing exceptional customer service, and we're looking for someone who shares our passion for delivering outstanding results.
Key Responsibilities:
- Provide exceptional customer service through inbound and outbound calls, emails, and online chats
- Manage customer accounts, resolve issues, and provide technical support
- Enter application data accurately and efficiently
- Collaborate with internal teams to resolve customer issues and improve processes
- Stay up-to-date with product knowledge, regulatory requirements, and industry trends
What We Offer
- Paid training and development opportunities
- Full-time, seasonal temp-to-permanent roles with performance-based incentives
- A collaborative and supportive team environment
- 401K match and individual coverage HRA
- Paid time off (PTO)
Requirements
- 18 years of age or older
- Minimum internet speed of 35 mb/s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the training period
- Commit to full attendance during the 3-week training period
- Complete a background check and health screening
- Cable/fiber broadband internet with a hard-wired Ethernet connection is required
- NOT compatible: mobile internet service providers and satellite
NOTE: Ethernet connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders.
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