Customer Experience Manager
7 days ago
CubeSmart is a dynamic company seeking an exceptional Customer Experience Manager to lead our Call Center team. As a key member of our sales team, you will be responsible for driving sales results while delivering exceptional customer experiences.
About the RoleWe are looking for a motivated and goal-oriented individual to oversee digital engagement channels, cultivate a collaborative environment, and develop coaching strategies tailored to team and individual performance metrics.
Main Responsibilities:- Ensure seamless and consistent customer experiences across all platforms, including social media, video agent calls, texting, and specialized functional agents.
- Cultivate a dynamic, goal-oriented, and collaborative environment that motivates call center team members to achieve high performance.
- Analyze call volume, service levels, and performance trends to forecast needs, ensuring optimal staffing and productivity.
- Design motivational programs that foster productivity, revenue growth, and high-quality service levels.
- Utilize call center management systems to assess staffing requirements and optimize team performance.
- Bachelor's degree in Business or a related field.
- Prior experience in retail, call centers, or the storage industry (preferred).
This salary estimate is based on national averages and may vary depending on location and other factors.
Why CubeSmart?CubeSmart is a forward-thinking company that values its employees and customers. We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.
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Customer Experience Manager
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Malvern, Pennsylvania, United States CubeSmart Full timeLead a High-Performing Team and Drive Sales ResultsCubeSmart is seeking an experienced Customer Experience Manager to join our Call Center team. As a key member of our Sales Contact Center, you will be responsible for leading a high-performing team, ensuring exceptional customer experiences, and driving sales results.
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