Customer Experience Manager

7 days ago


Malvern, Pennsylvania, United States CubeSmart Full time
Job Overview

CubeSmart is a dynamic company seeking an exceptional Customer Experience Manager to lead our Call Center team. As a key member of our sales team, you will be responsible for driving sales results while delivering exceptional customer experiences.

About the Role

We are looking for a motivated and goal-oriented individual to oversee digital engagement channels, cultivate a collaborative environment, and develop coaching strategies tailored to team and individual performance metrics.

Main Responsibilities:
  • Ensure seamless and consistent customer experiences across all platforms, including social media, video agent calls, texting, and specialized functional agents.
  • Cultivate a dynamic, goal-oriented, and collaborative environment that motivates call center team members to achieve high performance.
  • Analyze call volume, service levels, and performance trends to forecast needs, ensuring optimal staffing and productivity.
  • Design motivational programs that foster productivity, revenue growth, and high-quality service levels.
  • Utilize call center management systems to assess staffing requirements and optimize team performance.
Requirements:
  • Bachelor's degree in Business or a related field.
  • Prior experience in retail, call centers, or the storage industry (preferred).
Salary: $70,000 - $90,000 per year

This salary estimate is based on national averages and may vary depending on location and other factors.

Why CubeSmart?

CubeSmart is a forward-thinking company that values its employees and customers. We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.



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