Digital Conversational Experience Designer

6 days ago


Malvern, Pennsylvania, United States Hireblox Full time

Company Overview

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Hireblox is a leading provider of innovative chatbot solutions, dedicated to crafting consumer-facing experiences that drive customer engagement and satisfaction.

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About the Role

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We are seeking an experienced Digital Conversational Experience Designer to join our team. As a key member of our design team, you will be responsible for designing conversation scripts, bot responses, and user journeys that bring our chatbots to life.

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Job Description

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You will work closely with our delivery team to ensure the seamless delivery of intelligent and intuitive conversations that meet our customers' needs. Your creative thinking and problem-solving skills will enable you to craft user-centric experiences that drive business results.

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Key Responsibilities

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  • \
  • Design conversation flows, user journeys, and bot personas that align with our brand vision and values\
  • Collaborate with cross-functional teams to develop and refine chatbot designs\
  • Develop mockups, prototypes, and other creative assets to visualize and test designs\
  • Liaise with stakeholders to ensure design deliverables meet project requirements\
  • Evaluate and iterate on design concepts based on user feedback and performance metrics\
  • Stay up-to-date with industry trends and best practices in conversational design\\/ul\

Requirements

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  • \
  • Bachelor's degree in Design, Human-Computer Interaction, or related field\
  • 3+ years of experience in conversational design or a related field\
  • Strong portfolio showcasing expertise in conversation design, UX/UI design, and visual design\
  • Excellent communication and collaboration skills\
  • Able to work in a fast-paced environment with multiple projects and deadlines\\/ul\

Benefits

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We offer a competitive salary package, including:

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  • $120,000 - $150,000 per year, depending on experience\
  • Fully paid health insurance\
  • Mental health support and employee assistance program\
  • Flexible work-from-home options\
  • Professional development opportunities\\/ul\

What We Offer

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At Hireblox, we prioritize work-life balance, diversity, equity, and inclusion. We believe that diverse perspectives and experiences drive innovation and excellence. Join our community of innovators and makers who are shaping the future of chatbots and conversational AI.



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