Senior Technical Support Specialist

7 days ago


Malvern, Pennsylvania, United States ORS Partners Full time
Job Summary

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our Special Programs Management team. As a key member of our technical support organization, you will be responsible for providing advanced technical support to our clients, resolving complex issues, and collaborating with internal teams to drive business outcomes.

About the Role

This is a full-time position that requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. You will be responsible for:

  • Providing expert-level technical support to clients via phone, email, and remote sessions
  • Resolving complex technical issues related to data migrations, reporting, ETL, and system support
  • Collaborating with internal teams, including product development and customer success, to drive business outcomes
  • Developing and maintaining documentation and knowledge base content
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree in a related field or equivalent experience
  • Minimum 10 years of experience in technical support or a related field
  • Advanced SQL Server skills, including query optimization and stored procedure development
  • IIS Troubleshooting and Windows Server configuration experience
  • Strong analytical and problem-solving skills, with the ability to work independently
  • Excellent communication and customer service skills
What We Offer

We offer a competitive compensation package, including a salary range of $120,000 - $180,000 per year, depending on experience. Our company offers a dynamic work environment, opportunities for career growth and development, and a comprehensive benefits package.



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