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Senior Event Manager

2 months ago

Des Moines, Iowa, United States AEG Full time
About the Role

We are seeking a highly skilled and experienced Senior Event Manager to join our team at AEG. As a key member of our events team, you will be responsible for managing all aspects of assigned events from advance planning stages through the end of the event.

Key Responsibilities
  • Event Planning and Coordination: Plan, coordinate, and facilitate logistics of major events throughout the Iowa Events Center, ensuring accuracy of post-event billing of services and equipment charges.
  • Financial Management: Develop and control event budgets, including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
  • Communication and Collaboration: Ensure timely and accurate event information is delivered to the Finance Department for settlement/invoicing purposes, work with sales managers in preparation of pre-booking cost estimates, and detail events for client approval and internal communication.
  • Staff Management: Recruit, interview, hire, train, and schedule event-related staff, as well as oversee the Manager on Duty Program and work with the Director of Events to develop the departmental annual budget.
  • Problem-Solving and Decision-Making: Troubleshoot during event preparation and during events to ensure that all event setups are correct, including making decisions about policy, procedures, billing, and staffing.
  • Facility Management: Oversee all production, setup, event staff, event-related contract services, and maintain communication with events team to ensure a flawless event.
  • Customer Service: Maintain superior interpersonal relations with clients, employees, management, contractors, and temporary employees, and receive and respond to complaints from tenants and the public or refer them to the Director of Events.
Requirements
  • Education: Bachelor's degree from an accredited college or university with major coursework in facility management, marketing, business administration, or a related field.
  • Experience: 4-6 years of experience in event management in a stadium, arena, convention center, or public assembly facility setting, highly preferred.
  • Skills: Proficient in the use of Microsoft Office programs in a Windows format, experience with AutoCAD preferred, knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, food service practices, A/V equipment, and relevant federal, state, and local regulations.
  • Personal Qualities: Self-motivated with excellent interpersonal and communications skills, ability to function and make management decisions in a fast-paced high-pressure environment, ability to work independently and as part of a team, and must be available to work a flexible schedule, including long shifts, early mornings, evenings, weekends, and holidays as required.