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IT Support Specialist

2 months ago

New York, New York, United States NYC Health Hospitals Full time
Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is dedicated to providing essential health care services to over a million New Yorkers every year spanning the city's five boroughs. Our diverse workforce is committed to empowering individuals to lead healthy lives through quality care that embodies the values of Integrity, Compassion, Accountability, Respect, and Excellence.

About the Position and Company
This role offers the opportunity to contribute to NYC Health + Hospitals, the largest public health care system in the United States, as a Desktop Support Technician. In this capacity, you will oversee the installation and upkeep of various IT systems, ensuring optimal functionality for users.

Job Responsibilities
The Desktop Support Technician position entails:
  • Serving as the primary contact for users seeking technical support
  • Swiftly addressing desktop-related challenges
  • Providing troubleshooting assistance through multiple channels
  • Installing, diagnosing, and upgrading hardware and software components
  • Collaborating with vendors to resolve technical difficulties
  • Maintaining comprehensive incident documentation
  • Enhancing knowledge in current and emerging technologies
Minimum Qualifications
1. Bachelor's Degree in a relevant field or equivalent experience
2. At least one year of pertinent experience in analysis and implementation
3. A Master's Degree in relevant fields is advantageous
4. A combination of education, training, and experience will be evaluated

Department Preferences
Requirements:
Imaging, installing, diagnosing, repairing, maintaining, and upgrading desktop systems
Proficiency in Windows 10 & 11, Microsoft Office, ServiceNow

When submitting your application online, please ensure to include your cover letter along with your resume.

NYC Health and Hospitals offers a competitive benefits package:
  • Comprehensive Health Benefits
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs
  • Paid Holidays and Vacation time
  • College tuition discounts and professional development opportunities
  • Various employee discount programs
Please note: Candidates need to relocate to NYC for onboarding.