IT Support Specialist/IT Support Analyst/ IT Specialist

4 weeks ago


New York, New York, United States VDart Full time
Job Title: IT Support Specialist/IT Support Analyst/ IT Specialist

Job Summary: We are seeking a highly skilled IT Support Specialist/IT Support Analyst/ IT Specialist to join our team at VDart. The successful candidate will provide exceptional technical support to our internal stakeholders, ensuring seamless IT operations and minimizing downtime.

Key Responsibilities:

* Provide high-caliber support to all levels of staff, addressing technical issues and concerns in a timely and professional manner
* Troubleshoot and resolve complex technical problems, applying advanced knowledge of macOS, Windows 10, Chrome OS, VPNs, and SaaS applications
* Collaborate with internal teams to improve efficiency and implement new processes, tools, and automation
* Maintain accurate records of asset inventory and hardware/software allocations
* Work collaboratively across IT and serve as an ambassador for the IT organization with internal stakeholders

Requirements:

* 2+ years of experience in administering and maintaining ITSM systems and related tools
* Extensive experience providing high-caliber support to all levels of staff
* In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications
* Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
* Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply: If you are a motivated and experienced IT Support Specialist/IT Support Analyst/ IT Specialist looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].
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