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Guest Experience Lead

1 month ago

Milwaukee, Wisconsin, United States McDonald's Full time
Join Our Team as a Guest Experience Lead

We are seeking a skilled Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for ensuring that our guests have an exceptional experience every time they visit our restaurant.

Key Responsibilities:

  • Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.
  • Handle guest concerns and provide resolutions to their satisfaction.
  • Work collaboratively with your team to maintain a welcoming, friendly, and clean restaurant environment.
  • Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features.

Requirements:

  • A humble and hospitable demeanor.
  • Passion for helping and serving others (customers and fellow team members).
  • A desire to learn and grow.
  • The ability to communicate effectively and anticipate customer needs.

What We Offer:

  • Competitive pay starting at $14.50 / hour plus cash incentives.
  • Employee discounts and free meals.
  • Paid sick leave and/or paid time off.
  • Tuition reimbursement and/or educational assistance.
  • Training and advancement opportunities.
  • Weekly direct deposit.
  • 401k plan*Medical, dental, and vision benefits*And much, much more.

Equal Employment Opportunity:

McDonald's Corporation and McDonald's USA, LLC (the Company) are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.

A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.

Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

COVID-19 Safety Measures:

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities.

We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day.

We also fully support employees who stay home from work if they are feeling sick.

Read more about the ways we are prioritizing health at https://www.mcdonalds.com/us/en-us/covid-19.html.