Guest Experience Lead

23 hours ago


Milwaukee, Wisconsin, United States McDonald's Full time

Guest Experience Lead

As a Guest Experience Lead at McDonald's, you will play a vital role in delivering exceptional customer service and ensuring a welcoming environment for our guests. Your responsibilities will include checking in with guests, addressing their concerns, and providing solutions to their satisfaction. You will also work closely with your team to maintain a clean and friendly restaurant environment. Additionally, you will be responsible for promoting our McDonald's App and Mobile Order & Pay features to guests. To be successful in this position, you will need to possess a humble and hospitable demeanor, a passion for helping and serving others, a desire to learn and grow, and the ability to communicate effectively and anticipate customer needs.

Key Responsibilities:

  • Lead the guest experience by checking in with guests and ensuring they are enjoying their visit.
  • Be the solution by addressing guest concerns and providing resolution to their satisfaction.
  • Understand the importance of teamwork by working closely with your team to maintain a welcoming, friendly, and clean restaurant environment.
  • Be in the know by promoting our McDonald's App and Mobile Order & Pay features to guests.


Requirements:

  • A humble and hospitable demeanor.
  • A passion for helping and serving others.
  • A desire to learn and grow.
  • The ability to communicate effectively and anticipate customer needs.


What We Offer:

  • Competitive pay starting at $14.50 / hour plus cash incentives.
  • Employee discounts and free meals.
  • Paid sick leave and/or paid time off.
  • Tuition reimbursement and/or educational assistance.
  • Training and advancement opportunities.
  • Weekly direct deposit.
  • 401k plan.*
  • Medical, dental, and vision benefits.*


*Available to full-time employees in select locations.
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